Front Desk Attendant Training

The Front Desk Attendant is the lead customer service contact for all members, guests, or prospects.  The Front Desk attendant is also responsible for selling products, stocking, lifting up to 50 pounds, making shakes, standing for long periods of time, typing, light cleaning, club walk through.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets and checks in all members and guests
• Sells products and services 
• Answers and directs all incoming phone calls, update billing
• Fields all member complaints and concerns
• Performs Opening and Closing Procedures for the club if assigned those shifts
• Responsible for keeping both Program and Check-In desks clean, neat, and orderly
• Daily club cleaning & upkeep 
• Maintains professionalism and appearance, when not assisting members; avoids eating, sitting, reading, Internet surfing, or any other activities that are not work-related
• Creates the “First Impression” 
• Other duties as assigned, lifting up to 50 pounds, 
• Standing for long periods of time

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must be highly motivated and energetic
• Excellent communication and interpersonal skills
• Organizational skills
• Strong attention to detail
• Ability to multitask
• An understanding of health club operations
• Must be a team player, willing to cover or trade shifts when necessary
• Must be able to work days, evenings, and weekends as necessary